My phone says locked or won't take my SIM

Try these, in order

1. 1Put your SIM in and restartTurn the phone off. Check that the SIM sits flat in the tray, slide the tray back in, then turn the phone on.
2. 2Make sure your SIM is activeTry your SIM in your old phone. If it doesn't work there either, your carrier needs to activate it.
3. 3Connect to Wi-Fi and wait 15 minutesSome phones finish their network setup over Wi-Fi. Leave it connected and plugged in, then restart it.
4. 4Look for a Network Unlock optionSome Samsung and Motorola phones have one in Settings, in the Connections or SIM menu. If you see it, open it while on Wi-Fi and choose Permanent unlock.
5. 5Ask your carrier to check the IMEIDial *#06# to show the IMEI. Your carrier can tell you if the phone works on their network, and set up eSIM if you use one.

Didn't fix it?

Still says locked? Send us the exact message on the screen and the IMEI. We'll help you get it working or make it right.

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