Quick answers
The questions we hear most.
Is my phone unlocked?
If you bought an unlocked phone, yes. It works with most carriers. A carrier logo when it starts up is only the original branding.
Does it come with a SIM card?
No. Use the SIM from your current phone, or get one from your mobile service provider.
How do I find my IMEI?
Dial *#06#. It also shows under Settings, About phone.
Will it work with my carrier?
Ask your carrier to check the IMEI. Most carriers also have a quick online checker.
Can I use it outside the US?
Many unlocked phones work abroad, but networks differ by country. Check with your carrier before you travel.
What condition is it in?
It matches the condition shown on your listing. Renewed and used phones can show light signs of use.
How do I return it?
Returns go through the store you bought from. On Amazon, eBay or Walmart, start one from your orders there. Bought on our website? Reply to your order confirmation email.
Didn't find it? Contact us.