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Asking for an account or a passcode
A Google account, Apple ID or screen lock you don't know.
Try these, in order
- 1Did you already set it up and reset it?If you added your own Google account or Apple ID, sign in with yours. The phone remembers it after a reset.
- 2Don't keep resetting itAnother reset won't remove the lock and can make it take longer to clear.
- 3Take a photo of the screenA photo of exactly what the phone asks for helps us fix it fast.
Didn't fix it?
Asking for an account that isn't yours? Message us with the photo. We'll sort it out.
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