Nice choice.
Let's get you
up and running.
Pick what's going on and we'll walk you through it. Most fixes take a few minutes.
- Packed with care
- Charged and ready
- Quality checked
Help topics
Phone says lockedA carrier logo, "SIM not supported" or "Emergency calls only".Insert a SIMWhere the tray is, and how to set up eSIM.Asks for an account or passcodeA Google account, Apple ID or screen lock you don't know.Won't turn on or chargeBlack screen, no charging icon, or stuck on the logo.Battery drains fastThe charge doesn't last as long as you expect.Move apps and photosBring everything over from your old phone.
Quick start
- 1Insert your SIM card and power on.
- 2Your phone comes without a SIM card. If you need one, contact your mobile service provider.
- 3Restart the phone and try making a call.
- 4Connect to Wi-Fi and wait 15 minutes.